Returns & Refunds

We’re sorry if there was a problem with your purchase from BROWS BY SARAH – THE BRAND 

For full information on our refund policy, please read below:

  • You will need your email and order number to process this request: please email 
  • There is no extra cost for exchanges, although exchanges are subject to availability.
  • Please note that for Bundle Purchases, individual items cannot be returned separately.
  • Please note we only offer refunds if the product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of order. This is for hygiene reasons.
  • We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.
  • If you have received a different item from the one you ordered – we’re sorry! We will get the right product to you – just email 
  • Any items that are not returned as new as per the above guidelines we won’t be able to refund your product.
  • Refunds will be paid into the account that was used on the original order.
  • Card refunds can take between 5 – 10 working days to show into your account.
  • For any additional information, please email